Queues

The queue worker is stuck

Symptoms

• The Shopify sync commands are not moving past 0%.

• The Clear Cache command in General Settings is not moving past 0%.

• Horizon has a huge number of unprocessed jobs.

Resolution

SSH into one of the web-servers and clear the queues.

1. SSH into any one of the web-servers (See list of servers in Forge).

   1. i.e., ssh [email protected]

2. Go to the current stratasphere directory:

   1. cd stratasphere.cloud/current

3. Clear the two queues, default and tracking

   1. php artisan queue:clear --queue=default

   2. php artisan queue:clear --queue tracking

4. Restart any stuck jobs via the Strata UI.